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SCORE
CARD® - Frequently Asked Questions |
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| Q: |
How do I earn ScoreCard Bonus Points? |
| A: |
Simply
use your ScoreCard Bank of Fairfield Visa Platinum
Preferred card and for every dollar in net purchases
(sales minus returns), you will earn ScoreCard
Bonus Points. |
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| Q: |
How will I be notified of the number
of Bonus Points that I have accumulated? |
| A: |
Bonus
Point information is communicated in an easy-to-read
format on your quarterly ScoreCard statement or on
your Visa Platinum Preferred card statement. You
may also obtain ScoreCard Bonus Points information
by visiting this web site: www.scorecardrewards.com or by calling 1-800-854-0790. |
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| Q: |
Can I combine my Bonus
Points with those earned on more than one Visa
Platinum Preferred card or from other programs? |
| A: |
No. Bonus
Points may not be combined from different card
accounts or used in conjunction with other reward
programs. |
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| Q: |
For merchandise redemptions,
how long after I place my order should I expect
to receive the ordered items? |
| A: |
Generally,
awards will be shipped from the Award Headquarters
via a parcel delivery service or by the U.S.
Postal Service and should arrive in 4-6 weeks
after your order is received. Some items may
be shipped directly from the manufacturer. You
will be notified if there is a delay in filling
your order. If the item is no longer available,
a substitute of equal or greater value will be
shipped. Occasionally, a similar substitute may
not be available. In that instance, you will
be contacted and assisted with making another
award selection or your Bonus Points will be
added back to your account. |
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| Q: |
What happens if my
merchandise awards arrive damaged? |
| A: |
Please check your packages closely for any apparent
damage before signing to accept any packages. If
there is damage, please write a note on the delivery
receipt before signing to accept the package. If
after you open the package you find damage, please
follow the directions on your packing slip that comes
with the package and notify ScoreCard Award Headquarters
of the damage. You will be given instructions and
a return authorization number to return the award
for replacement. |
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| Q: |
What is a Full-Option
ticket? |
| A: |
A Full-Option
ticket provides you with the alternate choice
to have a credit applied toward the purchase
of an airline ticket to any destination, class
of service and most major airlines with no restrictions.
A Full-Option ticket requires an additional $25 service
fee and any additional monies owed up to the full
value of the ticket selected. |
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| Q: |
Is the Federally imposed
Security fee included with my airline Ticket? |
| A: |
No, like
other airline frequent flyer ticket awards, you
are responsible for that fee. It will be collected
at the time of booking the ticket and will be $2.50
per segment flown and will not exceed $5.00 per one-way
or $10.00 per round trip. |
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| Q: |
Can I change or return
my airline ticket if my plans change after the
ticket is issued? |
| A: |
You may
not return a ticket to ScoreCard Award Headquarters
but you may contact an airline directly for changes.
Any change is subject to the rules and regulations
of the particular airline and is subject to change
fees and penalties they may impose, if any. |
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| Q: |
If I don't have enough
Bonus Points for the award I want, can I buy
the extra Bonus Points I need? |
| A: |
No. A
sufficient number of Bonus Points must be available
in your account to redeem for an award you may
select. Bonus Points are not available for purchase. |
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| Q: |
When can I order awards? |
| A: |
Whenever
you'd like. As long as your account is in good
standing (not delinquent with your payment, canceled
or closed) and you have enough Bonus Points,
you may order awards at any time. |
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| Q: |
How do I order awards? |
| A: |
For
merchandise awards, you may always print an order
form to use for ordering. Simply complete the
form including all information requested and
mail to the address printed on the form. You
may also order from the on-line shopping cart
feature.
Travel awards, airline tickets, vacation
packages and cruises may be ordered by calling
1-800-842-3006 and booking your tickets with
a ScoreCard Travel counselors. Certificates
for rental cars and hotels may also be ordered
by using the award order form found online.
Please allow 4-6 weeks for delivery of car
rental/hotel certificates. |
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| Q: |
Where can I get a
complete list of available merchandise awards? |
| A: |
Bank
of Fairfield has a complete list and printed
order forms available for your use. |
